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William Hill refuse to pay out £17k bet

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#1 craig

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Posted 24 April 2013 - 12:01 PM

A PUNTER has lost out on a £17,000 football bet due to a glitch on his bookies' computer system.
 
Dougie Watson, 40, placed a 13-fold accumulator at William Hill at 1.30pm - three seconds after the first match on his coupon had kicked off.
 
When he pointed this out, he says the operator assured him the game would be declared void and would not count towards the bet.
 
But he later discovered that the computer terminal had failed to do this, leaving him out of pocket.
 
Dougie, a painter and decorator, said: "I'd noticed the time was just after 1.30 and asked William Hill to take the first game off.
 
"But the operator said their computer would automatically void the match because of the time."
 
He checked the slip after the last match was played and found the game on December 5, between West Bromwich Albion and Newcastle, had been listed.
 
Dougie, of Bonnybridge, Stirlingshire, went back to William Hill in nearby Kincardine, where he had placed the bet, but they were having none of it.
 
He said: "When I challenged the shop manager, he phoned his area manager but he wasn't interested.
 
"He asked for a copy of the betting slip to be emailed to him by the shop. It clearly states the time is 13.30:03. But he quickly said he wasn't paying out because the machine was correct to accept the bet."
 
Dad-of-two Dougie later tested William Hill's theory by placing other bets which were five seconds and nine seconds over.
 
He said: "These bets were voided so there was no reason for mine not to have been treated the same. I was able to prove my point but William Hill still won't budge."
 
Dougie, who contacted the independent betting adjudication service IBAS, said: "I feel like I am beating my head off a brick wall.
 
"I've spoken to other bookies who say the bet should have been void and I should get my cash."
 
A William Hill spokesman said: "Mr Watson presented his bet prior to 13.30 when his first game kicked off. Our rules state there is a 15-minute leeway period for football matches unless the customer receipt confirms that the late selection is void.
 
"Because this was so close to the start, the system allowed the bet to stand for both parties.
 
"The customer alleges he was given verbal confirmation the late selection would be void but our staff deny this.
 
"He referred his dispute to IBAS, who settled in our favour."

 

This sounds very harsh. 



#2 cmon norn iron

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Posted 24 April 2013 - 12:37 PM

he obviously fancied newcastle,the match was only 3 seconds gone,he wudna complained if they hadda won
also the match prob wasnt literally kicked off

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#3 johnarob

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Posted 24 April 2013 - 01:40 PM

does seem harsh,and maybe the staff are not being entirely truthful...but he should have checked the slip.

 

sore one.



#4 Hoopz

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Posted 24 April 2013 - 02:01 PM

I stopped using hills years ago when they refused to pay me out , much lesser scale but not the point.
Diehard Liberal , don't detest thon player detest thon game.

#5 monte1545

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Posted 24 April 2013 - 02:48 PM

Will HIll, Bet 3.65 and the like... notorious for this

 

If you want a relaxing happy ending without getting a massage.... use Pinnacle.   End of story.

 

In fact, if I lived in Europe, I'd wear a Pinnacle t-shirt with a picture of some bird with humungous tits that says, "Guaranteed".

 

Now, why the chick with the big tits on the shirt?   Well, any time you have a shirt with a chick with big tits on it.... Sir, you can't go wrong with that.

 

Big tits and Pinnacle for the win, gentlemen. 



#6 thefootygaffa

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Posted 24 April 2013 - 03:37 PM

Sound reasoning from Monty there!


Pinnacle certainly take the least juice!

#7 craig

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Posted 24 April 2013 - 03:41 PM

I have never heard of pinnacle, but I want to bet there now.

#8 monte1545

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Posted 25 April 2013 - 12:30 AM

Pinnacle

sports

dot

com

 

 

Will get you best price of almost all books out there.   Arguably best book in the world.

 

Example:

 

Bet 365:   Price -108           Risk 108.00 to win 100.00

Pinnacle:  Price -106           Risk 106.00 to win 100.00



#9 thefootygaffa

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Posted 01 May 2017 - 02:28 PM

the legend that is/was Monte1545 is on this thread!



#10 sployal

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Posted 01 May 2017 - 02:32 PM

the legend that is/was Monte1545 is on this thread!

What's it all about?



#11 thefootygaffa

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Posted 01 May 2017 - 02:35 PM

What's it all about?

 

the chap above that is going on about Gorka is just a spammer!

 

watches Star trek and probably has a tiny toby also.



#12 sployal

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Posted 01 May 2017 - 02:41 PM

the chap above that is going on about Gorka is just a spammer!

 

watches Star trek and probably has a tiny toby also.

Big pointed ears as well.

Thanks for the info, I'll stay clear.



#13 Hairy Scot

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Posted 02 May 2017 - 05:14 AM

The pursuit of easy money is the path to desolation.

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Shit Creek

 

 


#14 craig

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Posted 14 May 2017 - 11:35 AM

the legend that is/was Monte1545 is on this thread!

Monte was brilliatn.



#15 black dog

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Posted 14 May 2017 - 12:49 PM

Monte was brilliatn.

 

Aaah Monte....once a gambler now holding up motorway flyovers.....


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